Payment Policy Effective Date: 24/02/2025
Welcome to Promptank. This Payment Policy outlines the terms and conditions related to payments, billing, refunds, and cancellations for our digital services. By using our platform, you agree to comply with this policy.
1. Subscription Plans & Pricing
Promptank offers both free and paid subscription plans. Paid plans provide access to premium features, and pricing details are available on our website. We reserve the right to modify pricing at our discretion, with prior notice to subscribers.
2. Payment Methods
Payments are securely processed via PayPal. A valid PayPal account or a supported payment method linked to PayPal is required for transactions. We do not store your financial details.
3. Billing & Auto-Renewal
- Subscription Billing: Paid plans are billed on a recurring basis (monthly/yearly, as selected by the user).
- Auto-Renewal: Subscriptions renew automatically unless canceled before the next billing cycle.
- Failed Payments: If payment fails, access to premium features may be restricted until resolved.
4. Refund & Cancellation Policy
- No Refunds: Since Promptank provides digital services/products, no refunds will be granted after a successful payment.
- Exceptional Cases: If you experience an issue, you may contact info@promptank.com to inquire about potential refund options.
- Cancellations: Users may cancel their subscription anytime via their Promptank account or PayPal settings. Cancellation prevents future charges but does not provide refunds for past payments.
5. Taxes & Fees
Users are responsible for any applicable taxes or transaction fees imposed by financial institutions. Promptank is not responsible for additional charges applied by your bank or payment provider.
6. Chargebacks & Disputes
Unauthorized chargebacks or fraudulent disputes may result in account suspension. If you have any concerns about a payment, please contact our support team before filing a dispute.
7. Payment Security
We do not store payment details. All transactions are securely processed through PayPal’s payment gateway, which complies with industry security standards.
8. Changes to Payment Terms
We reserve the right to update our pricing, billing terms, or policies. Users will be notified in advance of any significant changes.
9. Contact Information
For any questions or concerns regarding payments, please contact us at info@promptank.